Wow, what a bunch of schmucks! Hard to undue this kind of press when customers can no longer trust them with their quotes and service. Sounds like their customer relations department needs a major overhaul. I sent the e-mail David, hope everyone does... can we "vote" more than once a day?
I used Budget a month back and they tried to charge me twice what I was quoted online. I got upset and placed a reservation with Thrifty only to find out at the Thrifty spot they are now Budget. So I went back and got a different agent and demanded they give it to me for the online quoted price and they did. Needless to say won't use Budget anymore.
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Will keep you posted David but it sounds like the same automatic response you got.