Wow, what a bunch of schmucks! Hard to undue this kind of press when customers can no longer trust them with their quotes and service. Sounds like their customer relations department needs a major overhaul. I sent the e-mail David, hope everyone does... can we "vote" more than once a day?
I used Budget a month back and they tried to charge me twice what I was quoted online. I got upset and placed a reservation with Thrifty only to find out at the Thrifty spot they are now Budget. So I went back and got a different agent and demanded they give it to me for the online quoted price and they did. Needless to say won't use Budget anymore.
****This is an automatic response. Please do not reply to this message****
Thank you for contacting Budget Rent a Car North America.
We have received your inquiry; it is in our queue for review and processing. You will receive a response within three to five days.
Please know the size of your message with any attachments or embedded graphics should be kept under 3 MB. If you do not receive a response to emails sent to firstname.lastname@example.org within 5-7 business days of your submission, we may not have been able to open your email or attachment due to mail content over size limit.
Will keep you posted David but it sounds like the same automatic response you got.