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Comcast/Xfinity Customer Disservice & BTN removal

KleinTxHusker

KleinTxHusker

All Big 10
15 Year Member
OK, so now I do not have the Huskers spring game on my TV (Xfinity). I have about four months left on my contract. So how do I contact Comcast/Xfinity to let them know I will be cancelling?

Like so many companies today, Comcast is of the "we really do not want to communicate with our customers"... I guess except when they actually cancel their services (see below). And even then, they apparently don't listen.

The evidence they should have collected with me is I watch very little cable of any sort, but I do watch my Nebraska Cornhusker Football. Yes, I probably look like someone with virtually no interest in BTN, but my actual behavior is I will grossly overpay for the convenience of watching and recording my Husker FB. This cancellation is an affront to the B1G and the 'Huskers, not just that it isn't in the base package, but that it won't be available at all.

So I have spent 30 minutes this morning trying to find some sort of link to communicate with Comcast, to no avail. I guess they really do not want to hear from us. I will say this for Verizon Wireless - everytime I get really annoyed with the run around, I usually wind up with someone who knows how to work their bureaucracy and resolve the problem.

If Comcast is concerned about cord cutters (and they should be), well - they better start worrying about me, because I can be quite motivated when I am paying (ballpark) $100/month and they take away my ability to watch even two hours of the Spring Game.

BTW - here was one experience - and by the way, I have generally had a pretty good experience in my 20 months with Xfinity - I haven't had to call them once!

https://www.huffingtonpost.com/stuart-muszynski/why-is-customer-disservic_b_5754534.html

https://www.pcworld.com/article/2454222/listen-to-the-comcast-customer-service-call-from-hell.html
 

Dish Network had a price lock on their Flex Pack for a while.

The flex pack offers basic channels and then you add "packs" (Sports Pack, Kids/Disney Pack, Hallmark Pack, etc).

I just add the sports pack during football session and keep it through April so I can get basketball and the spring game. Then I drop it for May through August.

You can add or remove packs anytime using their web portal.

Cable cutting is still far cheaper, but if you only care about Husker football (or hoops) it's not too terrible. My bill is like 75 during the season and about 55 outside of the season and that includes packs for the wife and kids shows, too.
 
I went to BTN and tried to log in. They gave a 800 number for xfinity and I called it. Totally uninformed. The rep told me it was still available in conjunction with a package that included Pac12 for $9.99/month on a 12 month deal.

Then she told me it was available on the Xfinity streaming app (TV Go Channels). These are internet only streaming and I can get the Rutgers Spring Game on my computer, but that is the only one (there are two others live now). When I tried BTN2Go on my iPad, I can stream Rutgers spring game but all the other live games are extra cost on "BTN Plus" - I won't subscribe unless I have to next week. It also looks like the recorded videos of all spring games are available for free.

Finally, the tech representative found out that "they" (meaning IMO B1G) chose not to renew. So I suspect we are in some sort of price dispute. I just want them to know that B1G is a major reason why I use their TV service, without it I will probably cancel and find other ways to watch. As they say "those with money don't have time and those with time don't have money." That is the nature of a convenience based business... My corollary is: you jack me around with inconvenience, I have a great incentive to stop paying you money. Maybe I will cut the cord; I haven't yet because my time is more valuable than the money to be saved.
 
Comcast vs BTN.

Which one of these companies is more likely to be the guilty party? Comcast is so stinking customer-hostile it's sick.

Here in Eugene we're starting to get gigabit fiber as part of a municipal network. You can keep paying Comcast $80/mo for 150mbps speed or get fiber from local ISPs for $70/mo and 6x speed (1000mbps/1gbps).
 



DuckTownHusker said:
Comcast vs BTN.

Which one of these companies is more likely to be the guilty party? Comcast is so stinking customer-hostile it's sick.

Here in Eugene we're starting to get gigabit fiber as part of a municipal network. You can keep paying Comcast $80/mo for 150mbps speed or get fiber from local ISPs for $70/mo and 6x speed (1000mbps/1gbps).
Click to expand...
Funny how people are generally more satisfied with municipal networks but the big ISP's dump huge amounts of cash into making them illegal and FUD'ing them to death. I'm super okay with the big cable and cellular carriers having to compete with governments if they are going to spend their money on lobbying instead of network upgrades.
 
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HuSkaBob said:
Funny how people are generally more satisfied with municipal networks but the big ISP's dump huge amounts of cash into making them illegal and FUD'ing them to death. I'm super okay with the big cable and cellular carriers having to compete with governments if they are going to spend their money on lobbying instead of network upgrades.
Click to expand...
I come from the Socialist Republic of Nebraska where all the power grid is owned by the government; umm I mean the people, because they actually do...

I think the public ownership and provision of a fiber optic network is a good idea...

Just speed tested my Xfinity - when using wireless router 55 mbps; when connected via Ethernet 294 mbps. Confirmed my beliefs about wifi, just don't have the motivation to try to pull cables through the attic, let alone walls.
 
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get a free 7 day trial with fubo , they will stream BIG TEN NETWORK, but wait a few days so you get the spring game free
 
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KleinTxHusker said:
I went to BTN and tried to log in. They gave a 800 number for xfinity and I called it. Totally uninformed. The rep told me it was still available in conjunction with a package that included Pac12 for $9.99/month on a 12 month deal.

Then she told me it was available on the Xfinity streaming app (TV Go Channels). These are internet only streaming and I can get the Rutgers Spring Game on my computer, but that is the only one (there are two others live now). When I tried BTN2Go on my iPad, I can stream Rutgers spring game but all the other live games are extra cost on "BTN Plus" - I won't subscribe unless I have to next week. It also looks like the recorded videos of all spring games are available for free.

Finally, the tech representative found out that "they" (meaning IMO B1G) chose not to renew. So I suspect we are in some sort of price dispute. I just want them to know that B1G is a major reason why I use their TV service, without it I will probably cancel and find other ways to watch. As they say "those with money don't have time and those with time don't have money." That is the nature of a convenience based business... My corollary is: you jack me around with inconvenience, I have a great incentive to stop paying you money. Maybe I will cut the cord; I haven't yet because my time is more valuable than the money to be saved.
Click to expand...
cut it. get youtubetv
 
KleinTxHusker said:
If Comcast is concerned about cord cutters (and they should be), well - they better start worrying about me, because I can be quite motivated when I am paying (ballpark) $100/month and they take away my ability to watch even two hours of the Spring Game.

BTW - here was one experience - and by the way, I have generally had a pretty good experience in my 20 months with Xfinity - I haven't had to call them once!

https://www.huffingtonpost.com/stuart-muszynski/why-is-customer-disservic_b_5754534.html

https://www.pcworld.com/article/2454222/listen-to-the-comcast-customer-service-call-from-hell.html
Click to expand...

Have you tried logging in online to BTN2go? I have Comcast but still can watch BTN through BTN2go online (for the time being). I just checked it again and its still there. Seems odd but it's working. It won't last but hoping it lasts until next Saturday.
 
DuckTownHusker said:
Dish Network had a price lock on their Flex Pack for a while.

The flex pack offers basic channels and then you add "packs" (Sports Pack, Kids/Disney Pack, Hallmark Pack, etc).

I just add the sports pack during football session and keep it through April so I can get basketball and the spring game. Then I drop it for May through August.

You can add or remove packs anytime using their web portal.

Cable cutting is still far cheaper, but if you only care about Husker football (or hoops) it's not too terrible. My bill is like 75 during the season and about 55 outside of the season and that includes packs for the wife and kids shows, too.
Click to expand...
What have you found to record? Have you found a recoreder at Best Buy you would recommend?
 



Red October said:
My wifi streamed the Masters Golf Tournament just fine, connected to my big screen and voila, great viewing
Click to expand...

Yep, our WiFi puts it a signal in the 40' s which is more than enough for me to stream from my tablet. I can't tell the difference in TV picture between that and our Apple TV box, Ethernet connected averaging about 140 Mbps.
 

Klein, try logging into your account, find the link for changing your plan. At the bottom I found a link to chat with a sales agent. The one I talked with said they're having some problems with a few stations being temporarily dropped so be patient. So I asked if they are trying to put BTN back on...no direct answer, just bunk about how they don't know. Express your "concern" however suits you to at least let the sales staff know your looking into switching. My contact said hold while he/she asked the supervisor. No knowledge of what's going on so said to call customer service which never works. Often hitting the sales staff between the eyes has more effect than "customer service". Just a thought.
 
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