I have a major consumer rant, would love it to go viral

[fjbfour]

Read all about it.

I am at wits end.

Spread the word if you found it amusing.

http://verizonsucksballs.blogspot.com/

You HP/HM long-timers here know it takes a lot to get me spinning like this, and that should speak volumes about this problem.

[BasilLongfellow]

Read all about it.

I am at wits end.

Spread the word if you found it amusing.

http://verizonsucksballs.blogspot.com/

You HP/HM long-timers here know it takes a lot to get me spinning like this, and that should speak volumes about this problem.

I don't know where you live, but Nebraska's attorney general office has a consumer fraud division that might be able to help you.

[Huskerwirejay]

Send me a PM with your email address if you'd like. I think I can help you. At a minimum you should be able to get the D3 with the exact serial number they sent you originally. Since they're charging you for it you're entitled to the phone. It is established the cellphone serial numbers really matter to them. Obviously they can't give you that phone.

I have a buddy that has some pull at Verizon. I think you would be willing to help you.

[redmachine]

That is a horrible experience.

One question though...why are you still using Verizon?

[CornfieldCounty]

Same here FJ, my wife works for Verizon here in Lincoln. I will shoot you a PM.

[BigRedMax]

Go get 'em Frank. Let us know how it turns out.

[ChitownHusker]

I don't know if he only addresses problems by people in the Chicagoland area, but you might want to contact this guy. http://www.chicagotribune.com/business/problemsolver/ This is exactly the kind of problem that he gets resolved.

[HuskerFanz]

It almost comes down to you having to sue them to get their heads out of their arses.

[RedRum]

At a minimum you should be able to get the D3 with the exact serial number they sent you originally. Since they're charging you for it you're entitled to the phone. It is established the cellphone serial numbers really matter to them. Obviously they can't give you that phone.

I vote for this. I wonder how they would explain rejecting the equivalent phone offer you made.

[fjbfour]

Phones were turned off again last night. I have posted an update accordingly.

http://verizonsucksballs.blogspot.com/

VERIZON SUCKS BALLS!

[fjbfour]

Huskerwirejay: PM sent, thanks.

redmachine: Yes, sadly they are the only provider that reaches where I live.

CornfieldCounty: PM replied to, thanks.

ChitownHusker: Looks awesome, but his "about" and links areas make it fairly clear he only does Chicagoland stuff.

[Red Dead Redemption]

I feel your pain. I went through a similar experience with Sprint several years ago (although your experience is much worse), and I vowed never to be a customer of Sprint again.

I had a phone/service with Sprint. After a period of time, I ordered another phone for my wife, but they sent me 2 phones. I called them and they said no problem, just send the extra one back and will adjust the charges. The next month I received my bill with the extra phone still on it. I called them and said this is a phone that I did not ask for, and I do not have anymore because I sent it back. They said, "Oh yes, I see now. I will attach a flag to your account so this will get fixed."

Sometime during the next month they disconnected my service. I called to find out why and they said I have unpaid charges. I again spent 30+ minutes explaining what happened, and they said, "Oh yes, I see now. I will attach a flag to your account so this will get fixed." They reconnected my service.

Guess what happened next?
Sometime during the next month they disconnected my service. I called to find out why and they said I have unpaid charges.I again spent 30+ minutes explaining what happened, and they said, "Oh yes, I see now. I will attach a flag to your account so this will get fixed." They reconnected my service.

Again, can you guess what happened next?
Sometime during the next month they disconnected my service. I called to find out why and they said I have unpaid charges. I again spent 30+ minutes explaining what happened, and they said, "Oh yes, I see now. I will attach a flag to your account so this will get fixed." They reconnected my service.


This time I got angry with them, and told them that whatever their method of attaching "note" or "flags" is not working, this is unacceptable, yada, yada, yada. Immediately afterwards, I also sent them a certified letter explaining the experience and my displeasure.

The problem was fixed this time, but I switched providers as soon as I could.

[Huskerwirejay]

right back at ya

[RedRum]

I switched from Dish Network to Direct TV a while ago. Sent back the equipment and they billed me for a 4th receiver. I went to my account and over 8 years I only had 3 receivers on my account and I sent the 3 back. I did have a repair call about 2-3 years prior and a receiver was swapped out, so we came to the conclusion that the technician didn't report the swap to the system. Anyway, this went back-and-forth several months where they would tell me I was getting credited and didn't owe anything, but would get another bill. Finally, they zeroed out my account.

Then, about a year later I was cleaning out my closet and guess what I found. A DN receiver.

[FeelLikeAStranger]

I feel your pain. I went through a similar experience with Sprint several years ago (although your experience is much worse), and I vowed never to be a customer of Sprint again.

I had a phone/service with Sprint. After a period of time, I ordered another phone for my wife, but they sent me 2 phones. I called them and they said no problem, just send the extra one back and will adjust the charges. The next month I received my bill with the extra phone still on it. I called them and said this is a phone that I did not ask for, and I do not have anymore because I sent it back. They said, "Oh yes, I see now. I will attach a flag to your account so this will get fixed."

Sometime during the next month they disconnected my service. I called to find out why and they said I have unpaid charges. I again spent 30+ minutes explaining what happened, and they said, "Oh yes, I see now. I will attach a flag to your account so this will get fixed." They reconnected my service.

Guess what happened next?
Sometime during the next month they disconnected my service. I called to find out why and they said I have unpaid charges.I again spent 30+ minutes explaining what happened, and they said, "Oh yes, I see now. I will attach a flag to your account so this will get fixed." They reconnected my service.

Again, can you guess what happened next?
Sometime during the next month they disconnected my service. I called to find out why and they said I have unpaid charges. I again spent 30+ minutes explaining what happened, and they said, "Oh yes, I see now. I will attach a flag to your account so this will get fixed." They reconnected my service.


This time I got angry with them, and told them that whatever their method of attaching "note" or "flags" is not working, this is unacceptable, yada, yada, yada. Immediately afterwards, I also sent them a certified letter explaining the experience and my displeasure.

The problem was fixed this time, but I switched providers as soon as I could.

Your mistake was not asking to speak with a manager right away on the second call. None of the front line plebes can do much of anything.

[fjbfour]

Six months of struggle, followed by a desperate blog, and magically over the weekend everything more or less cleared up.

How about that?

[SealBeachHusker]

Six months of struggle, followed by a desperate blog, and magically over the weekend everything more or less cleared up.

How about that?

Details?!?!

[fjbfour]

I checked my balance over the weekend and it showed the normal amount to be due, at its normal due date, and had a note that the amount due was an adjusted number following the application of over $600 in credit applied to the balance.

Either we have witnessed an amazing coincidence that I lost my cool at the six month mark just days before they figured it out, or someone somewhere saw the blog.

[SealBeachHusker]

I checked my balance over the weekend and it showed the normal amount to be due, at its normal due date, and had a note that the amount due was an adjusted number following the application of over $600 in credit applied to the balance.

Either we have witnessed an amazing coincidence that I lost my cool at the six month mark just days before they figured it out, or someone somewhere saw the blog.

From your blog is there information to link you to your account?

[ChitownHusker]

Congrats fjb. It's sad that you had to escalate it to that level to get things fixed, but I am glad that they finally did the right thing.